Zoom recognized as a Customers’ Choice in the Gartner® Peer Insights™ “Voice of the Customer” for Unified Communications as a Service report

Today, Zoom announced its recognition as a Customers’ Choice in the 2024 Gartner® Peer Insights™ “Voice of the Customer” report for Unified Communications as a Service (UCaaS).

According to Gartner, vendors recognized by customers as a Customers’ Choice meet or exceed the market average for Overall Experience and User Interest and Adoption. Zoom believes this recognition underscores the company’s commitment to delivering outstanding user satisfaction, innovative product capabilities, and exceptional support—key factors for IT decision-makers when choosing a UCaaS provider. 

Caption: “Voice of the Customer” for Unified Communications as a Service*

As Zoom continues to evolve Zoom Workplace, its workplace collaboration platform, Zoom believes it remains at the forefront of the industry by integrating innovative features and maintaining a customer-centric approach to product development. Zoom feels its placement in the upper-right quadrant of this report highlights its position as a trusted and preferred provider in the UCaaS market.

To read a complimentary copy of the report, please click here. 

Disclaimers:

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here with permission. PEER INSIGHTS is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here with permission. All rights reserved. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings: and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. 

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

*This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom. All rights reserved.